1. What types of perfumes do you offer?
At Absolu Fragrance, we offer a wide range of luxury and niche perfumes. Our collection includes classic fragrances, oud-based scents, floral, woody, and fresh perfumes, carefully curated to suit different preferences and occasions.
2. Are your perfumes authentic?
Yes, all of our perfumes are 100% authentic. We source our products from authorized distributors and ensure the highest quality for our customers.
3. Where do you ship?
We ship internationally to a wide range of countries. Shipping options and fees vary depending on your location. You can find more details on our Shipping Policy page.
4. How long does shipping take?
- UAE Orders: Typically, orders within the UAE are delivered within 1-2 business days.
- International Orders: Delivery times may vary depending on your location and customs clearance. International deliveries usually take 3-5 business days.
5. Do you offer free shipping?
We offer free shipping for orders over a certain amount within the UAE and KSA . Please check our website or contact us for current promotions and shipping thresholds.
6. Can I return or exchange a perfume?
Yes, we accept returns and exchanges under certain conditions:
- The product must be unused and in its original packaging.
- Returns must be made within 7 days of receipt. For more details, please visit our Returns and Refunds Policy page.
7. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account to check the status of your order at any time.
8. What payment methods do you accept?
We accept major credit cards, debit cards, and various secure payment gateways. All transactions are encrypted for your security.
9. Can I cancel or modify my order?
If your order has not yet been processed or shipped, you may be able to cancel or modify it. Please contact our customer service team as soon as possible to assist with changes.
11. How do I choose the right perfume?
Choosing the right perfume depends on your preferences for scent families (floral, woody, spicy, etc.) and the occasion. Feel free to browse our collections by category or contact us for personalized recommendations.
12. Do you offer discounts or promotions?
We frequently offer discounts, promotions, and special offers. Subscribe to our newsletter to stay updated on the latest deals.
